A structured software unit suitable for automated installation on a computer. A Package may specify dependencies on other packages, so that either a specific version of that package, or a minimum version of that package may satisfy that dependency.
The EGI.eu process for the review, approval and revision of policies and procedures that apply to the EGI community.
An IT system composed by hardware and/or software components providing a compatibility layer that enables upper-level platforms or user applications to run.
A Service Provider that brings together software components from different Technology Providers or use external services (e.g. from the Collaboration Platform) to meet the needs of a particular consuming research community.
A Service Provider that ensures the services deployed as part of an Infrastructure or community platform are operating effectively on the distributed resources for their consuming community.
Clear, formal and mandatory statement and position of general nature adopted by the IT Infrastructure governance bodies.
Unknown underlying cause of one or more Incidents. (Source: ISO 20000-1)
A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define Policies, Standards, guidelines, activities and work instructions if they are needed. (Source: ITIL 2011)
Step by step written and approved specification of how to complete a specific task or Process.
A marketed entity (here: software component) that may provide a service of its own, or may be re-used as an internal component in another product, or appliance. A Product may consist of one or more deployable packages.
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