User Services Advisory Group
Chair
Senior User Community Support Officer EGI.eu
gergely.sipos@egi.eu
Secretary
Maria Dimou (CERN)
Description
The User Services Advisory Group (USAG) provides feedback on the software tools and services offered to the EGI user community. USAG also oversees EGI Helpdesk and compiles the community's requirements regarding documentation, training and databases.
Mandate
The USAG mandate is to provide feedback on the user-facing tools and services provided to the EGI user community.
Remit
The remit within USAG is on the delivery of software services (i.e. are they available from the NGIs with the required reliability?) as opposed to their functionality which is a matter for the Technical Coordination Board.
Main tasks
USAG will guide the evolution of the EGI Helpdesk and also collect broader requirements and feedback relating to the services offered through NA3 (i.e. documentation, training database, application database, etc.) and the processes provided for user support in EGI.
Representation
USAG will have representation from the user community (including both small and large communities) and from the operational staff responsible for managing the EGI Helpdesk and other service providers.
Resources
Active policy groups
