Operational Level Agreements under discussion
Operations Management Board meeting - 25 October 2011
Meeting summary for publication and circulation. The Operations Management Board met on the 25th of October. The focus of the meeting was the extension of the current Operational Level Agreement, and the monitoring and improvement of NGI service performance.
The OMB has defined and approved a new important procedure (PROC 10) for service level management, which streamlines communication among Resource Centres, NGIs and EGI.eu in case of problems with the Availability/Reliability statistics that are circulated monthly.
Problems can now be reported through the Service Level Management Support Unit in GGUS, and if necessary statistics will be recomputed to rectify the results.
Another important achievement of the Operations Community and of the OMB is the approval of the Resource infrastructure Provider Operational Level Agreement. This document defines the services provided by NGIs and the related service targets as applicable. The document will be expanded incrementally as soon as the Availability/Reliability of new services can be reported through the support of the technical tools.
The document sets the minimum Availability of a information discovery system (e.g. top-BDII) to 99%.
NGI performance is now monthly reviewed and reports are publicly accessible. Starting from January 2012, NGIs that will not meet this minimum performance will be requested to provide service improvement plans. The short term objective of this action is to tangibly improve the Availability/Reliability offered to end-users.
For more information about the outcomes of the meeting, please see the meeting agenda.
