Search results
"tag:"support""
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1
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EGI user support requirements publicity
In the beginning when the requirements tracking (RT) system was setup it was not publicly accessible, it required to have an EGI SSO (Single Sing-On) in order to submit new requests or to see the existing user support requirements. That led to many ... |
Feb 22, 2012 4:24:00 PM |
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2
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User Community Communiqué
The User Community Board comprises representatives from groupings of researchers that EGI refers to as Virtual Research Communities or VRCs. The UCB meets monthly typically via telephone conference with open face to face meetings held twice a year at the ... |
Dec 9, 2011 2:32:00 PM |
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3
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User Community Board Meeting: 31 October, 2011
Meeting summary for publication and circulation. The User Community Board met via a teleconference on 31st October 2011. Representatives were present from the following communities: Earth Sciences, Life Sciences (LSGC), Auger, Digital Cultural Heritage ... |
Nov 7, 2011 10:40:00 PM |
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4
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User Community Board meeting: 23 August, 2011
Since the last User Community Board (UCB) meeting the User Community Support Team (UCST) has been involved in preparations for the EGI Technical Forum to be held in Lyon in September from 19th to the 23rd. Many presentation proposals have been received ... |
Aug 30, 2011 2:38:00 PM |
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5
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User Community Board meeting: 15 July, 2011
This is the first of what will become a regular monthly posting, namely a summary of the discussions from the previous User Community Board(UCB)meeting. The UCB enables representatives from the user communities to meet and share grid experiences and ... |
Aug 5, 2011 1:48:00 PM |
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6
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CLARIN Newsletter
I was pleased to be invited to produce an article for the latest issue of the CLARIN project newsletter. EGI is working with CLARIN, and also DARIAH, to form a VRC once the two ESFRI projects achieve ERIC status.The article describes the recently signed ... |
Jul 12, 2011 9:37:00 AM |
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7
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User Support Workshops
Now that the Requirements Tracker system has been up and running for over five months, we have acquired a fair number of requests for new features and new configurations of the infrastructure. The total number of requests submitted to UCS today stands at ... |
Jun 6, 2011 9:09:00 AM |
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8
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Connecting the user to the grid
Marks and Spencer, Tesco, H&M and KFC... it can only be Prague, well perhaps not. Despite the air steward sporting a mohican haircut, my first impressions of the historical Czech capital were not quite what I had anticipated in terms of its Bohemian ... |
May 18, 2011 4:14:00 PM |
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9
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Why communication is at the heart of user support at EGI
The stated goal of EGI is to enhance European research through the provisioning of a Pan-European e-Infrastructure and ecosystem. Simple to say, complex to achieve. Multi-national scientific communities are heterogeneous in many respects. Understanding ... |
Feb 23, 2011 5:53:00 PM |