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"tag:"user support""


Title and summary Date/time
1
EGI user support requirements publicity
In the beginning when the requirements tracking (RT) system was setup it was not publicly accessible, it required to have an EGI SSO (Single Sing-On) in order to submit new requests or to see the existing user support requirements. That led to many ...
Feb 22, 2012
4:24:00 PM
2
Why communication is at the heart of user support at EGI
The stated goal of EGI is to enhance European research through the provisioning of a Pan-European e-Infrastructure and ecosystem. Simple to say, complex to achieve. Multi-national scientific communities are heterogeneous in many respects. Understanding ...
Feb 23, 2011
5:53:00 PM