Service Level Agreements: EGI’s mission into practice

Iulia Popescu on how EGI bridges services from providers to users

EGI has a mission to deliver open solutions for scientists, research infrastructures and industry by federating digital resources across communities and national boundaries.

One of the biggest challenges in achieving this mission is to facilitate the easiest way for researchers to find and use our services. This is why EGI developed Service Level Agreements (SLAs) – a trust-based communication channel between researchers and providers to agree on services, their levels and types of support offered. SLAs are not legal contracts but as agreements they outline clear intentions to collaborate and support research.

Over the years, EGI has established numerous SLAs with a variety of scientific communities, from Physics and Astronomy to Environmental Sciences, Life Sciences and Humanities.

Here are a few examples…

Peachnote – Arts and Humanities

Peachnote is a music score search engine and analysis platform.
Services:  Cloud Compute, Online Storage
Providers: CESNET MetaCloud

Terradue – Environmental Sciences

Terradue is an SME with a mission to innovate services in Earth science, tailored for data-intensive applications.
Services: Cloud Compute, Online Storage
Providers: 100 Percent IT, CYFRONET-CLOUD, CESGA, GWDG, RECAS-BARI, BEgrid-BELNET

EXTraS – Astronomy

EXTraS has a mission to harvest the unexplored information buried in the data collected by ESA’s X-ray space observatory XMM-Newton, during 16 years of observation.
Services: Cloud Compute, Online Storage
Providers: CYFRONET-CLOUD and INFN-CATANIA-STACK

MoBrain – Life Sciences

MoBrain provides biomedical scientists with web portals to study molecular interactions that can improve treatments and drug design.
Services: Cloud Compute, Online Storage, High-Throughput Compute
Providers: CESNET-MetaCloud, INFN-PADOVA, INFN-PADOVA-STACK,  NCG-INGRID-LP, RAL-LCG2, TW-NCHC, NIKHEF and SARA-MATRIX

National Bioinformatics Infrastructure Sweden – Life Sciences

NBIS is a national bioinformatics infrastructure supporting life sciences in Sweden
Services: Cloud Compute, Online Storage
Providers: IN2P3-IRES and RECAS-BARI

D4Science – Multi-disciplinary

D4Science hosts more than 95 Virtual Research Environments (VREs) to serve the biological, environmental and statistical communities worldwide
Services:  Cloud Compute, Online Storage
Providers: CESGA , INFN-CATANIA STACK

More information

Iulia Popescu is Communications Specialist at the EGI Foundation and lead editor of the Inspired Newsletter.

Issue 34

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