EGI has a mission to deliver open solutions for scientists, research infrastructures and industry by federating digital resources across communities and national boundaries.
One of the biggest challenges in achieving this mission is to facilitate the easiest way for researchers to find and use our services. This is why EGI developed Service Level Agreements (SLAs) – a trust-based communication channel between researchers and providers to agree on services, their levels and types of support offered. SLAs are not legal contracts but as agreements they outline clear intentions to collaborate and support research.
Over the years, EGI has established numerous SLAs with a variety of scientific communities, from Physics and Astronomy to Environmental Sciences, Life Sciences and Humanities.