EGI is open to working with any commercial organisation of any size and from any sector.
As a publicly funded infrastructure, our focus is to support research and innovation through providing access to technical services as well as consultancy and training.
All requests are individually analysed via an initial questionnaire that can be submitted by any interested company.
EGI is interested in collaborations based on mutual benefit. Business relationships may develop as a result of activities, but is not required.
Piloting activities are expected to run for no longer than six (6) months. Additional time and financial support may be requested and negotiated depending on requirements.
Typically through a lightweight collaboration agreement or memorandum of understanding (MoU) to define, for example, communication channels, timelines, activities to be carried out. More about ongoing collaborations.
Service Level Agreements (SLAs) are provided for all customers (see further below).
Yes, if required by any company, EGI is able and willing to sign an NDA.
The EGI Foundation team can coordinate resource provision from multiple countries.
This depends on the type of application and potential impact of the result, which is defined within the collaboration agreement or SLA. The amount of resources is negotiated with the pool of providers who have already committed to supporting industrial use cases.
EGI provides Service Level Agreements (SLAs) based on industry best practices (ISO/IEC 20000) that includes areas such as services offered, service hours and exceptions, support, service level targets, limitations and constraints, communication, reporting and escalation, information security and data protection, responsibilities of the provider and customer, review, extensions and termination.
Yes. A selected team of experts will be pooled depending on the sector, technology and application type.
As mentioned, there are typically no upfront costs other than the time required to achieve the desired result.
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