Open for Business : Frequently Asked Questions

Q: Who is eligible?

EGI is open to working with any commercial organisation of any size and from any sector.

As a publicly funded infrastructure, our focus is to support research and innovation through providing access to technical services as well as consultancy and training.

All requests are individually analysed via an initial questionnaire that can be submitted by any interested company.

Q: Is there a financial obligation?

EGI is interested in collaborations based on mutual benefit. Business relationships may develop as a result of activities, but is not required.

Piloting activities are expected to run for no longer than six (6) months. Additional time and financial support may be requested and negotiated depending on requirements.

Q: How are joint collaborations formalised?

Typically through a lightweight collaboration agreement or memorandum of understanding (MoU) to define, for example, communication channels, timelines, activities to be carried out. More about ongoing collaborations.

Service Level Agreements (SLAs) are provided for all customers (see further below).

Q: Is a non-disclosure agreement (NDA) possible?

Yes, if required by any company, EGI is able and willing to sign an NDA.

Q: How do I negotiate resources with providers not in my own country?

The EGI Foundation team can coordinate resource provision from multiple countries.

Q: How many resources am I able to access?

This depends on the type of application and potential impact of the result, which is defined within the collaboration agreement or SLA. The amount of resources is negotiated with the pool of providers who have already committed to supporting industrial use cases.

Q: What kind of Service Level Agreements are provided by EGI?

EGI provides Service Level Agreements (SLAs) based on industry best practices (ISO/IEC 20000) that includes areas such as services offered, service hours and exceptions, support, service level targets, limitations and constraints, communication, reporting and escalation, information security and data protection, responsibilities of the provider and customer, review, extensions and termination.

Q: Is there help available to port my application to your infrastructure?

Yes. A selected team of experts will be pooled depending on the sector, technology and application type.

Q: What are the associated costs?

As mentioned, there are typically no upfront costs other than the time required to achieve the desired result.

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