The research community (working in projects, collaborations, research infrastructures) can request EGI for committed computing and storage resources to support their scientific goals.
The resources are committed through Service Level Agreements (SLAs) that outline the amount of resources pledged as well as the type of support offered. The SLAs are agreements between the research community that requests the resources and the federated could providers and federated data centres that provide the resources. The EGI Foundation acts as an intermediary.
To find more about SLAs and how they work, please send an email to firstname.lastname@example.org.