Helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests.
EGI provides support to users and operators through a distributed helpdesk with central coordinating. The central helpdesk provides a single interface for support. The support activities are grouped in first and second level support.
Main characteristics:
- Central point of contact for support
- Repository of information and solutions
- Keeps track of progress of ongoing issues happening on the infrastructure
Service provided for the EGI Community by:
