ITSM Coordination

Ensures professional service management for EGI IT services

ITSM Coordination oversees the implementation and evolution of the IT service management system across EGI.

The service designs and implements structured processes for the improvement of service delivery to its customers. The EGI IT service management system is based on FitSM.

Benefits of ITSM Coordination:

  • Repeatability: Services and processes operate the same way time after time.
  • Quality: Repeatable processes can be monitored and optimized to increase quality.
  • Demonstrability: Following a standard allows quality to be audited and demonstrated to others.
  • Compatibility: Managed services can be combined with other services by customers, or in federated provision scenarios.
  • Professionalism: Formally managed services appear more professional to customers.

Service provided for the EGI Community by