This two-day Expert level course aims to provide those fulfilling senior roles in IT Service Management such as process owners, process managers, consultants or auditors. Expert level topics cover organisational contexts; leadership and governance aspects; planning, implementing, monitoring, reviewing and improving ITSM.
Training Organisation: EGI Foundation
Date: Wednesday 21 June 2017 (13:00) – Friday 23 June 2017 (13:00)
Location: Amsterdam Science Park, 140 – 1098XG (Room: TBC)
Logistic information: How to reach the EGI Foundation
The outputs of the training are as follows:
Any applicable training fees must be paid in order for the place to be reserved.
Places are limited for each training (approx. 15) – places must be confirmed by registration at the event page:
Registrants will receive a confirmation of registration to establish a date received as the number of participants is limited per training and applications will be considered in the order they are received.
The EGI Foundation reserves the right to cancel any training event that has not met the specified minimum participant number or force majeure. In case of cancellation, the EGI Foundation will try to rebook registrants on another date and/or another venue by which the registrant can accept or refuse. Upon refusal, any paid fees will be returned within 21 days. All trainings will be confirmed at least 30 days prior to the scheduled date. The participant can cancel registration free of charge anytime prior to confirmation. After which, refunds will be reduced by 25% each week until the event. No refunds possible within 7 days of event.
The registration to a training done by an individual, in its own name, can be cancelled without giving any reason within 14 days from the day on which the participant has registered. The participant must inform the organiser of the decision to cancel the order via training@egi.eu.