Job: Cloud Community Support Specialist

We are looking for a Cloud Community Support Specialist to assist EGI Foundation in engaging with and technically supporting international research communities. The specialist will arrange cloud resources, cloud platform and application services from the EGI Federation for user communities, will set up Service Level Agreements and Operation Level Agreements, will cloud-enable scientific applications, scientific data and data analytics environments in clouds and will monitor delivery compliance.

The position requires experience with cloud technologies (primarily OpenStack), open-source systems for automating deployment, scaling, management of containerized applications and data transfers. Knowledge of the EGI Federated Cloud, EGI High Throughput Compute, and High Performance Computing and Artificial Intelligence/Machine Learning technologies are plus. 

The position requires experience in collecting and analysing user requirements, defining and coordinating integration and application/data porting activities, running validation tests, development and delivery of customised training sessions that accelerate service uptake. 

The Cloud Community Support Specialist will work in the Community Support Team of the EGI Foundation, in collaboration with the Technical Solutions Team, the Service Delivery Team and community experts from the broader EGI federation. He/she will cooperate with distributed technical teams to customise solutions according to user community needs. The position offers the opportunity to work in EU-funded international research projects.  

Job purpose and responsibilities

The Cloud Community Support Specialist will assist the integration of scientific applications and data with the technical and operational Cloud services from the EGI Federation, will ensure that the EGI Federated Cloud offers solutions that meet the needs of international user groups, scientific projects, and European Research Infrastructures.

• With the user communities to identify requirements and technical gaps, co-design solutions based on EGI services and technologies, and support them from design to service deployment phase.
• With the Community Support Team to identify user communities, service provisioning models and reusable support practices.
• With the Technical Support Team to drive the evolution of the existing EGI services and the development of new services, taking into account emerging user and provider community needs, and the broader cloud compute landscape. 
• With the Communication Team to develop success stories from the user support projects.

• This opportunity is a full time position (40 hours a week),  offered for a period of one year, with the possibility of renewal based on your satisfactory performance.
• Depending on experience, for an employee working in the Netherlands, gross salary for a full-time position will be in the range of €4,964 to €5,549 per month, with additional holiday (8% annual gross) and end of year (5% annual gross) bonuses.
• You’ll have the opportunity to work at the EGI Foundation office in Amsterdam  (a relocation package is available) or remotely within Europe, depending on your demonstrated experience and in accordance with the EGI Foundation’s terms of employment. As an alternative, the position can be awarded to existing staff from the organisations participating in the EGI Council through a sabbatical or a collaboration agreement for the duration of the activity with or without temporary transfer of the employment contract to the EGI Foundation. In both cases, in order to be appointed, an authorisation from the home institute will be required. The EGI Foundation will support the applicant in this process by liaising with the home institute to obtain the necessary agreement.
• With a majority of our staff operating from various locations in Europe, we maintain payrolls in multiple countries. In line with this approach, specific contract terms are negotiated based on the employee’s country of residence.
• Non-native employees new and working in the Netherlands may be eligible for a special tax benefit.
• In the Netherlands, employees are entitled to 31 days of annual leave (pro rata). For employees residing in other countries, the specific number of leave days may vary depending on the applicable national labour law regulations.