Job: Systems Administrator and User Support

EGI Foundation is looking for an experienced GNU/Linux Systems administrator and user support for running IT services, for providing technical support for service users, and for providing generic IT support for EGI Foundation staff. 

IT services at the EGI Foundation, commonly called ‘Collaboration Tools’, include mailing lists, websites, content management systems (esp. Confluence) and ticketing systems (esp. Jira) that support the collaborative activities of the EGI Federation. Administration of these services include routinely applying upgrades and security patches in production in a controlled manner, incident response, maintenance of a test infrastructure to validate new features, continuous improvement of service deployment & upgrade procedures, and supporting service end users.

The job also includes the provisioning of generic IT support for the ~40 members of staff at the EGI Foundation office (desktop software installation and configuration).

The job will be done in close collaboration with the distributed EGI Operations team and may include supporting other activities related to the operations of the EGI Federation including supporting cloud computing, data storage solutions, high throughput computing and scientific applications, depending on the experience and interests of the applicant.

• With the Service Delivery and Information Security Team (SDIS) Lead and the team members for the coordination of work, service delivery activities, operations and user support.
• With the Information Security Officer at the EGI Foundation to ensure the correct adherence to security policies and dealing with security incidents that concern the collaborative tools and the IT infrastructure of the organisation.
• With the partners in projects for the suitable configuration of the collaboration tools in projects.
• With the EGI Foundation staff concerning generic support activities relating to the IT infrastructure of the office.

• This opportunity is a full time position (40 hours a week),  offered for a period of one year, with the possibility of renewal based on your satisfactory performance.
• Depending on experience, for an employee working in the Netherlands, gross salary for a full-time position will be in the range of € 4,964 to €5,549 per month, with additional holiday allowance  (8% annual gross) and end of year (5% annual gross) bonuses.
• You’ll have the opportunity to work at the EGI Foundation office in Amsterdam or remotely, depending on your demonstrated experience and in accordance with the EGI Foundation’s terms of employment. We value your flexibility and provide options that suit your circumstances.
• With a majority of our staff operating from various locations in Europe, we maintain payrolls in multiple countries. In line with this approach, specific contract terms are negotiated based on the employee’s country of residence.
• Employees who are new to the Netherlands may be eligible for a special tax benefit, making your transition smoother and more rewarding.
• In the Netherlands, employees are entitled to 31 days of annual leave (pro rata). For employees residing in other countries, the specific number of leave days may vary depending on the applicable national labour law regulations.

• Closing date for applications: 31 August 2023
• Online interviews: September 2023
• As soon as possible