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Service for Federation


Your point of contact to ask for support at EGI


The helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests.

EGI supports users and operators through a distributed helpdesk with central coordination and a single interface for support. The support activities are grouped in the first and second level support.


Main characteristics:

  • A central point of contact for support
  • Repository of information and solutions
  • Keeps track of the progress of ongoing issues happening on the infrastructure


EGI Helpdesk

The EGI Helpdesk is a distributed tool with central coordination, which provides the information and support needed to troubleshoot product and service problems.

Access Helpdesk service documentation.

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Let's talk. Contact our Support Team.

Do you have a question or need further help on our Helpdesk service? Fill out the form and let's connect.



The EGI Foundation

Science Park 140
1098 XG Amsterdam
The Netherlands


Phone: +31 (0)20 89 32 007