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ITSM Coordination

Ensures professional service management for EGI IT services
ITSM service management

ITSM Coordination

ITSM Coordination oversees the implementation and evolution of the IT service management system across EGI.

The service designs and implements structured processes for the improvement of service delivery to its customers. The EGI IT service management system is based on FitSM.

Benefits of ITSM Coordination:

  • Repeatability: Services and processes operate the same way time after time.
  • Quality: Repeatable processes can be monitored and optimized to increase quality.
  • Demonstrability: Following a standard allows quality to be audited and demonstrated to others.
  • Compatibility: Managed services can be combined with other services by customers, or in federated provision scenarios.
  • Professionalism: Formally managed services appear more professional to customers.


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The EGI internal services are provided for the benefit of the EGI Council members and affiliated organisations.

The internal services complement the EGI Services for academia and business with tools designed to facilitate coordination and improve how the EGI Federation works together.

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The EGI Foundation

Science Park 140
1098 XG Amsterdam
The Netherlands


Phone: +31 (0)20 89 32 007