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Training at EGI2022

FitSM - a pragmatic standard for IT Service Management

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.


FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.


Participants will have an opportunity to receive a formal certification backed by the certification authority ICO-Cert for anyone successfully passing the exam (20 multiple choice questions, 13 required to pass).


The training is co-located with the EGI Conference 2022, ensuring no overlap with the main programme.

About this Workshop

This Foundation level course provides an agnostic introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards, and details the formal requirements defined within it.


– Basic IT service management concepts and terms (based on FitSM-0)
– Purpose and structure of FitSM standards and their relationship to other standards
– Full process framework underlying FitSM
– Requirements defined in FitSM-1


– 30 minutes, at the end of the training
– Closed book, i.e. no aids are allowed
– 20 multiple choice questions (four possible answers for each question, one correct answer per question)
– At least 65% of correct answers (13 of 20) are required to pass the examination


Training Outputs
– Exam scores
– Certificates for those passing the exam with a unique certificate license number

This training event is jointly organized in collaboration with the EOSC Future project.

19 September 2022
11:00 - 18:00


8 hours (plus 30-minute exam)

Entry requirements



The all-inclusive cost per person is 540€ and includes 1-day training from an accredited trainer, the cost of exam/certification from APMG (value €80), and access to lunch and coffee breaks.

Target audience

– All individuals involved in the provisioning of (federated) IT services
– Candidates who wish to progress to the advanced level of the qualification and certification scheme

This training is supported by


EGI-ACE is a 30-month project with a mission to empower researchers from all disciplines to...

EOSC Future

EOSC Future integrates, consolidates, and connects e-infrastructures, research communities, and initiatives in EOSC to develop the...