With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
The training programme is structured in three levels: Foundation, Advanced and Expert.
With FitSM training you can:
EGI offers two types of training courses that can be requested:
TRL 9 Actual system proven in operational environment.
“I learned how to implement FitSM in an IT organisation and gained from the benefits the framework provides for efficient service management.” Pavel Weber, KIT