Learn how to manage IT services with a pragmatic and lightweight standard
With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
The training programme is structured in three levels: Foundation, Advanced and Expert.
With FitSM training you can:
- Increase your expertise in managing IT services
- Raise your professional profile by a recognised certification
EGI offers two types of training courses that can be requested:
- Open Registration: open for individual registrations and organised at a pre-determined date and location.
- In-House: for organisations needing several members of staff to be trained. The date and location of the training are mutually agreed.
“I learned how to implement FitSM in an IT organisation and gained from the benefits the framework provides for efficient service management.” Pavel Weber, KIT