With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.
FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.
The training programme is structured in three levels: Foundation, Advanced and Expert.
With FitSM training you can:
EGI offers two types of training courses that can be requested:
“I learned how to implement FitSM in an IT organisation and gained from the benefits the framework provides for efficient service management.” Pavel Weber, KIT