FitSM trainings aim at providing those involved in managing and operating IT services with the professional skills they need in order to effectively execute their roles. FitSM professional training is certified by internationally recognized authorities.
Participants begin with the 1-day foundation course, which provides basic ITSM knowledge and introduces the FitSM model. On completion of the Foundation course, participants can take one of the two or both advanced level courses.
Advanced courses are on two different topic areas, and are each two days in length. These courses are suitable for those looking to manage a specific process, or just increase their overall experience in (federated) ITSM.
Those completing both advanced level courses are eligible for the Expert level course, which will put emphasis on methods and real-world examples of implementation and improvement of ITSM, and look at common problems such as process interfaces and the challenges of organisational change.